Last updated: May 2025
The Releaf Clinics LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website located at thereleafclinicinc.com and through our clinical services.
We understand that health information is among the most sensitive personal data you can share. We take that responsibility seriously and have established comprehensive policies and practices to ensure your information is handled with the utmost care, discretion, and in full compliance with applicable federal and state law, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit any personal information through our online forms.
We collect several types of information in connection with the services we offer and your use of our website:
Personal Identification Information
Health and Medical Information
Contact and Communication Information
Website and Technical Usage Data
We collect this information only when you voluntarily provide it through our website forms or when it is automatically generated as part of normal website operation. We do not require you to create an account or log in to browse our website.
The Releaf Clinics LLC uses the information we collect for the following purposes:
Providing and Coordinating Care Services
Communications
Business Operations and Legal Compliance
We will not use your information for purposes incompatible with those disclosed here without first obtaining your consent or as otherwise required by law.
The Releaf Clinics LLC values your trust. We do not sell, rent, or trade your personal or health information to third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances:
Within Our Care Team
Information may be shared among authorized care team members — including physicians, registered nurses, physical therapists, pharmacists, and administrative staff — who are directly involved in providing or coordinating your care. All team members are bound by confidentiality obligations and HIPAA requirements.
With Healthcare Providers
With your consent, we may share relevant health information with your primary care physician, specialists, or other healthcare providers as necessary to coordinate and deliver comprehensive care.
With Insurance Companies
If you authorize us to bill your insurance carrier, we may share the minimum necessary information required for claims processing and reimbursement, in accordance with HIPAA's "minimum necessary" standard.
For Legal Requirements
We may disclose information as required by applicable law, court order, subpoena, or regulatory authority. We may also disclose information to protect the rights, property, or safety of The Releaf Clinics LLC, our patients, employees, or the public.
Business Transfers
In the event of a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and your continued use of our services will constitute acceptance.
Service Providers
We may engage third-party service providers (e.g., web hosting, analytics, appointment scheduling platforms) who assist in operating our website and delivering our services. These providers are contractually obligated to use your information only as directed by us and in compliance with applicable privacy laws.
No Sale of Personal Data
The Releaf Clinics LLC does not and will not sell your personal information or protected health information to any third party.
As a healthcare services provider, The Releaf Clinics LLC is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, including the HIPAA Privacy Rule and Security Rule.
Your protected health information (PHI) — meaning individually identifiable health information we create, receive, or maintain in connection with the provision of healthcare — is subject to additional protections beyond those described in this general Privacy Policy.
Your Rights Under HIPAA
As our patient, you have the following rights with respect to your protected health information:
Notice of Privacy Practices
Our full Notice of Privacy Practices (NPP) — which governs the use and disclosure of your protected health information in the context of our clinical services — is provided separately at the time of enrollment and is available upon request. The NPP contains more detailed information about your rights and our obligations under HIPAA.
To exercise any of your HIPAA rights or to obtain a copy of our Notice of Privacy Practices, please contact us at info@thereleafclinicinc.com or call (844) 350-6371.
The Releaf Clinics LLC employs industry-standard administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
While we take reasonable and appropriate steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at info@thereleafclinicinc.com.
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Right of Access
You may request a copy of the personal information we hold about you. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
Right to Correction
If you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct it. We will review your request and make updates where appropriate.
Right to Deletion
You may request that we delete your personal information, subject to certain exceptions (e.g., where we are legally required to retain records, or where the information is necessary to complete a transaction you have requested). Note that HIPAA requires healthcare providers to retain certain health records for minimum periods as required by law.
Right to Opt Out of Marketing Communications
If you have previously consented to receive marketing or promotional communications from us, you may opt out at any time by contacting us at info@thereleafclinicinc.com or by following the unsubscribe instructions in any marketing email. Note that opting out of marketing communications does not affect service-related communications necessary to your care.
To exercise any of these rights, please contact us using the information provided in Section 11 of this policy. We may need to verify your identity before processing your request.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to understand how visitors use our site.
What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, improve functionality, and collect aggregate information about how the site is used.
Types of Cookies We Use
What We Do Not Do
We do not use cookies for third-party advertising, behavioral targeting, or cross-site tracking. We do not sell or share cookie-derived data with advertising networks.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Disabling certain cookies may affect the functionality of our website. Please note that our website does not use localStorage or sessionStorage for tracking purposes.
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age through our website. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at info@thereleafclinicinc.com and we will take steps to delete that information.
Clinical services for minor patients are governed by separate consent and disclosure agreements, consistent with applicable state and federal law and HIPAA requirements for minors.
The Releaf Clinics LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify you of significant changes by posting a prominent notice on our website or, where appropriate and where we have your contact information, by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The Releaf Clinics LLC
Email: info@thereleafclinicinc.com
Phone: (844) 350-6371
Orlando Office:
3361 Rouse Rd #150
Orlando, FL 32817
Jacksonville Office:
9951 Atlantic Blvd Suite 420
Jacksonville, FL 32225
We aim to respond to all privacy-related inquiries within five (5) business days. If you are unsatisfied with our response, you have the right to file a complaint with the Florida Department of Health or with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/hipaa/filing-a-complaint.